Tribe Pottery
Privacy Policy
YOUR PRIVACY - PRIVACY POLICY
Tribe Pottery Studio is committed to respecting your privacy.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT?
‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email or postal address.
WHAT PERSONAL INFORMATION DO YOU COLLECT ABOUT ME?
When you browse our website or carry out actions such as the following:
- Book a Pottery Experience
- Purchase a Gift Voucher
- Correspond with us, by phone, email or in person
We may collect your personal information, including:
- Name
- Address
- Email address
- Phone or mobile number
- Email correspondence records
WHAT IS DONE WITH THIS INFORMATION?
We use your information for the following:
- To process your bookings or orders. We use relevant personal information described above (including your name, address and payment details) to process payments and to notify you of your booking.
- To provide customer support. If you contact us, we will use your identification information, order information and contact history to process your request. We’ll use your personal information to keep a record of when and why you contact us.
- Fraud Prevention. To prevent or detect fraud or abuses of our sites.
- Marketing - the Studio does not partake in personalised marketing or retargeting communications. The Studio uses Social Media platforms to post latest information and images.
HOW LONG WILL YOU KEEP MY INFORMATION?
Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information retention is subject to regulatory mandates we must adhere to e.g. data retention requirements. Encrypted Credit Card information is processed by Stripe Payments Europe, Ltd, and not accessed by us. It is fully encrypted and compliant with PCI-DSS requirements.
RELEASE OF LIABILITY & WAIVER
By proceeding with all activity bookings you agree that you have carefully read this Waiver of Liability, Photography/Video Release, COVID19 Release and Indemnification Agreement and fully understand its contents. You are aware that this is a release of liability and a contract between yourself and Tribe Pottery Studio and that you accept it on your own free will.
You agree to waive, release and discharge any and all claims and damages for personal injury, or property damage which you, or those accompanying you, may sustain or which may occur as a result of your own participation, or that of those accompanying you, with Angela Webb trading as Tribe Pottery Studio.
You further understand and agree that:
- This release is intended to discharge in advance Tribe Pottery, its owner and successors from and against all liability connected in any way with your participation or those accompanying you in participation with Tribe Pottery Studio activities
- Such activities may be of a strenuous, and/or physical nature, cause injuries and participation in said activities may result in injury, or property damage
- Knowing the risk involved, nevertheless, you voluntarily request permission for yourself and those accompanying you to participate in said activities
- You hereby assume any and all risks of injury, or property damage and to release and hold harmless Tribe Pottery Studio and its owner
- This waiver, release and assumption of risk is binding on you, your heirs and assigns
- You will indemnify and hold Angela Webb t/a Tribe Pottery Studio harmless from any loss, liability, damage, cost or expense, including litigation, which may incur as a result of any injury and/or property damage which you or those accompanying you may sustain while participating in said activities
- You will compensate any loss, damage, or cost Tribe Pottery Studio may incur if any litigation arises due to any claim made by you, or by anyone on your behalf
- Tribe Pottery Studio is not responsible for unattended children on the premises
- You allow, and waive any objection to Tribe Pottery taking photo's and/or video's of you and/or those accompanying you whilst participating in Tribe Pottery activities
- You understand and agree that photographs/video's taken with the potter's phone will remain the property of Tribe Pottery Studio and that Tribe Pottery may use such photographs or videos for archival and promotional purposes.
- The potter may use your phone to take pictures and video's of you during the session. You waive all rights to claim compensation if your phone is accidentally dropped, or damaged whilst being used. Your phone will get a little bit of clay on it, which wipes off easily without causing issues.