Frequently Asked Questions

Yes, you can change the date, but we need at least 4 weeks' notice. Rebook a suitable date within 3 months of your original booking. After that, your booking will be cancelled. Plan ahead! 📅

Tribe pottery does not offer refunds for pottery experiences or e-vouchers. See T&C's.

The studio is set up for you to enjoy your experience; you don't need to do anything apart from having loads of fun! The potter will provide a very brief demonstration on the pottery wheel, and then it's your turn to go wild.

To book an experience, simply navigate to the 'Book Online' page and make a selection. The website will take you through the process. The studio offers experiences on a Wednesday, Thursday, Friday and Saturday. The studio is closed to the public on a Monday and Tuesday, and we take Sunday off.

Your e-voucher is valid for 12 months from the purchase date. You need to book and do the experience before the expiration date provided with your voucher. If not used within that time, vouchers lapse and are null and void. NB: we are a very busy studio and you may have to wait up to 4 weeks for an open slot when booking for a voucher. So please do bear this mind when booking to ensure you have enough time left on your voucher. It is advisable to book your experience months ahead before your voucher expires. Also note that vouchers cannot be booked on Valentine's and/or Mother's Day.

If you were gifted an e-voucher, simply get in touch to get booked in. You will need to provide a 'unique voucher code' to authenticate the voucher. You can also navigate to the e-voucher page, click the 'received an e-voucher' tab, and complete the form.

What if I don't have a 'unique voucher code'?

The person who bought or gifted the voucher was supplied with a code which must accompany the voucher. If you didn't get a code, ask them to forward the confirmation email that was sent from Tribe Pottery. You will find the voucher code attached to that email, which is the order number.

I still can't find my voucher code. What now?

If you're still having problems, get in touch and provide the following:

• your full name

• the person's full name who bought the voucher

• date the voucher was purchased

• what type of voucher was purchased

How long do I have to book?

All vouchers are valid for 12 months from purchase date. You need to book and do the experience before the expiry date given with your voucher. We are a very busy studio and you may have to wait up to 4 weeks for an available slot when booking. So please do bear this mind to ensure you have enough time left on your voucher. It is advisable to book your experience months ahead before your voucher expires. Vouchers cannot be booked on Valentine's and/or Mother's Day.

Tribe Pottery cannot authenticate e-vouhcers that do not match our records.

E-vouchers to your inbox - instant delivery!

When you purchase a gift voucher on our website you will be sent an electronic voucher (e-voucher) via email with a digital file (pdf) to download. Be sure to check your junk/spam folders.

A 'unique voucher code' will be issued upon purchase, which is the order number. This must be passed onto the recipient to validate when booking. Vouchers are valid for 12-months from purchase date. You need to book and do the experience before the expiry date given with your voucher. We are a very busy studio and you may have to wait up to 4 weeks for an open slot when booking. So please ensure you have enough time left on your voucher. It is advisable to book your experience months before your voucher expires. Vouchers cannot be booked on Valentine's and/or Mother's Day.

You don't need to bring a thing! Just trim those nails (they poke the clay) and tie up long hair. Pottery can get messy, so wear clothes you don't mind getting dirty. We provide aprons. The studio can get chilly in winter, so dress warm. All equipment, tools, and materials are included. Ready for some fun? 🎨

Ages 18+.

We only have two pottery wheels, so we can cater for two people at a time. But guess what? We offer a Double Date Experience for two couples (that's four people)! Double the fun! 🎉

Absolutely! Our experiences aren't just for couples. Bring a family member, your bestie, or just yourself and sling some mud. The more, the merrier! 🎉

In general, you will make four pots in total during each experience.